Why am I not receiving emails from my group?

Here are some easy ways to troubleshoot your missing emails:

1. Check your email "spam," "bulk," or "junk" folder:

* Some email clients have over-zealous spam filters that will boot mail from any sender not in your address book directly to the "spam" or "bulk mail" folder. So check this folder for mail from BigTent.

* You can search on your group's forum email address (go to my groups > [group name] > forums and click on "View forum email address") or search for "lists.bigtent.com" to find all emails from BigTent.

* To prevent messages from going to your "spam" folder, please add "no_reply@lists.bigtent.com" to your "Safe List." If your email client allows you to add an entire domain, please add "@lists.bigtent.com" or "lists.bigtent.com". Learn how to do this for each of the different major email clients by checking out this FAQ: How do I add BigTent emails to my email Safe List?


2. Check for any email filters you may have turned on

* Many email clients let you filter your mail so that some messages bypass the inbox. Check to see if you've filtered mail from "lists.bigtent.com" or from your group.

* Search for a specific message (one you know you should have received) by subject.


3. Check your email settings

* Sign in to BigTent and click "settings" then "email options".

* Ensure that the forum you wish to receive messages from is set to either "Daily Digest," "Email every topics," or "Email every topic and comment."

* If you see that BigTent has shut off email notifications to your email address, click "Turn Email On." Please note: BigTent will suspend email notifications to you if your email address is bouncing messages or you have marked messages from your group as "spam."


4. Check for new content for the Blink or Digest

* If you're missing Blinks or Digests, the problem may be that there simply wasn't enough new content since your last message to generate a new one.

* You only receive Blinks when something has been updated or added since your last Blink. As soon as someone posts something new or updates content on your group's site, you'll get a new Blink, according to your individual preferences. To change your Blink settings, please sign in to BigTent and go to settings > email options > BigTent Blink.

* Digests are generated either once per day or once every 25 messages. If you're used to receiving multiple Digests per day (busy group!) and then recieve only one per day, it's possible that your group hasn't generated enough content to generate Digests more than once daily.


If you continue to have trouble, please contact BigTent Customer Support and we can help you troubleshoot the issue.

How do I add BigTent emails to my email Safe List?

To prevent messages from going to your "spam" folder, please add "no_reply@lists.bigtent.com" to your email "Safe List" or "Address Book." If your email client allows you to add an entire domain, please add "@lists.bigtent.com" or "lists.bigtent.com". Learn how to do this for each of the different major email clients by clicking on the appropriate link below:

*Yahoo: http://help.yahoo.com/l/us/yahoo/mail/original/abuse/abuse-36.html

*Gmail: http://mail.google.com/support/bin/answer.py?hl=en&answer=9008

*Hotmail / MSN / Windows Live: http://windowslivehelp.com/solutions/settings/archive/2009/03/03/how-to-filter-incoming-messages-and-block-or-allow-from-specific-sender-or-domain.aspx

*AOL: http://help.aol.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=187712

*Outlook 2007: http://office.microsoft.com/en-us/outlook/HP052433571033.aspx?pid=CH063564711033Some

*Apple Mail: http://support.apple.com/kb/HT2500

*Road Runner: Follow the instructions below:
- Log in to your email account and click "Settings."
- Choose "Allow and Block Messages." 
- Select "Advanced Block Senders."
- Enter "lists.bigtent.com" in the "Allowed Senders" list and click "OK."

How do I control the emails I receive from my group(s) on BigTent?

Before You Get Started

BigTent allows groups to send emails to communicate. You can control what emails you receive from the group, but the group leaders may still email the entire group from time-to-time. If you no longer wish to receive ANY emails from the group, you will need to cancel your membership. Click here to learn how: How do I leave my group or subgroup?

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Jump Start Instructions

To change your email options online:

* Go to my bigtent > settings > email options.
* Update your preferences for forum, news, blink, classifieds, and personal notifications, by clicking on each of these links at the top of the page.


To unsubscribe directly from an email:

* Click the link at the bottom of any email digest or forum message.
* You'll be prompted to unsubscribe from that particular forum's emails, from all of that group's emails, or to end your group membership altogether. (Careful, this last action can't be undone!)

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Visual Aid

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The Nitty Gritty

To change email notifications for group forum activity

* Click "forums" under "My Email Options."
* Check the box beside each forum and choose your desired email option from the "Change notification to" drop-down box located at the bottom of the list of forums. Choose "Web Only" if you prefer not to receive any forum discussions via email.
* Click "Save."

To change email options for news activity

* Please note that not all groups have this option.
* Click "news" under "My Email Options" at the top of the page.
* Choose your desired settings - choose "Web-Only" to stop receiving updates of the news bulletin.
* Make sure to save your changes.

To change email settings for classifieds

* Click "classifieds" under "My Email Options" at the top of the page.
* Choose your desired settings. To stop receiving classifieds emails altogether, chose "No" and leave the other settings blank.
* Make sure to save your changes.

To change email settings for bookmarks or TentMail

* Click "personal notifications."
* Choose your desired option for each. Choose "None, web-only" and deselect the checkboxes to stop receiving these emails. (Note: This means if a group member sends you a TentMail message or Gift, it will only appear on the BigTent site, not in your email inbox).
* Make sure to save your changes.

To change your preferences for receiving the BigTent Blink in your inbox

* Click "Blink" under "My Email Options" at the top of the page.
* Choose your desired settings and make sure to save your changes.



Please note: Even if you disable all of the above notifications, your groups leaders may still message you periodically with news and event announcements. If you want to permanently eliminate all emails from your group on BigTent, you'll need to leave the group entirely. Learn how to do this here: or read on for the option to leave your group via email.

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To unsubscribe right from your email inbox

* Click the link at the bottom of any emailed digest or forum message.

Choose an option:

- "Unsubscribe from [Group's Forum Name]" will ensure you no longer receive email updates from this particular forum.

- "Unsubscribe from all [Group Name] emails" ensures you won't receive email updates from any forum. Further, you will not receive email updates of classified listings.

- "End your membership to [Group Name]" will immediately terminate your membership with the group. This action cannot be undone.

* Click "Submit."

Changing your primary email address

Your primary and sign-in email address is the address you use to sign in to your BigTent group as well as the email address at which you receive group announcements and forum messages. Changing your primary email address is a quick, three-step process:


1. Sign in to www.bigtent.com with your old email address.

* Click "settings," then click "change" next to your email address.

* Click "Add another email address" and enter your new email address in the box. Click "Add.


2. We'll send an email to your new address so that you can verify it.

* Please note: The email comes from no_reply@lists.bigtent.com, so please check your spam or junk folder if you have difficulty finding it.

3. Click the link provided in the confirmation email to verify your new address.

* You'll be taken to back to your BigTent "settings" page.
* Click "make primary" next to your new email address. You'll need to enter your password for security reasons.

Once you add a new primary email address, you'll also have the option to remove your old email address. Remember that after you change your primary email address, you'll need to use this address to sign in to BigTent.