Your Invitation Email from BigTent and MICAH

Here is a picture of what your invitation email will look like. Your email inbox might look slightly different.

The From line will say BigTent .

The Subject line will say Welcome to MICAH Cooperative.

Please follow the directions included in the email to get full access to our BigTent group.

Be sure to check your Spam/Junk mail box if you don't see this email in your Inbox.  You may need to search your email account for this address no_reply@lists.bigtent.com.

Where do I go to complete the registration for my group?

To complete your registration for your group on BigTent:

* Go to the "my bigtent" page.
* Click on the tasks link.
* Click on the enrollment task to continue your enrollment.

**NOTE** If you do not have an enrollment task, you do not have any active invitations to join a group on BigTent, and/or you have successfully completed your enrollment already. Please contact a leader of your group if you need a new invitation to register or renew with your group.

What computer and/or browser do I need to use BigTent?

A browser is a software application for retrieving, presenting, and traversing information resources on the World Wide Web.

* BigTent is optimized for Firefox 3.0+ (Windows & Mac). You can download Firefox for free here: http://www.mozilla.com/en-US/firefox/.
* We also work great with IE 7.0+ (Windows), Safari 1.2+ (Mac), and Google Chrome (Windows).
* You can use other browsers with BigTent too. However, depending on the popularity of the browser and the version, these other browsers may not work as well as those listed above. Much older versions will be much less likely to work well or may not work at all. We recommend upgrading to the most recent version of your browser.



You can use pretty much any computer to access BigTent, however, some older computers use browsers which we do not support.

* If you're trying to sign up for your group but can't get past the membership form and/or everything is hard to read, it's likely that you are using an older Mac (made before 2002) and IE 5.0. BigTent is no longer tested for IE 5.0, and unfortunately there are no browser upgrades available for your computer.
* If possible, it is recommended that you continue the enrollment process using a different computer that runs a newer version of IE and/or Firefox.

Why do I need to provide info like my birth year and time zone?

Each member of a group on BigTent must have a BigTent account to connect with his or her group online. To create your BigTent account, we must collect certain information about you:


* Email address - so we know where to deliver messages
* Birth year - to deliver relevant content and know that you are old enough to use BigTent
* Geographic location and time zone - to ensure accurate listings of group events


Read BigTent's Privacy Policy for more specific details.

Troubleshooting registration issues

Check below for help troubleshooting common issues with the registration process:


Can't find your emailed invitation or registration link

Please note: You will only receive an email with a link to activate your BigTent account or your invitation to join a group on BigTent if a group leader has sent one to you or you have entered your information on the group's public Website. Please contact your group's leaders if you need them to send you an invitation. However, if you know you're supposed to receive an email with a link to activate or you can't find your emailed invitation to join, check out these helpful tips to troubleshoot.

* Check your Spam folder for an email from no_reply@lists.bigtent.com.
* Add no_reply@lists.bigtent.com to your address book and email's "Safe List." Check out this article for a link to each email provider's step-by-step instructions: How do I add BigTent emails to my email Safe List? Then re-send the email to yourself by going to https://www.bigtent.com/resend_invitaiton and entering your email address.
* If none of the above work, contact Customer Support for assistance.


****Note: Hotmail and MSN email users may have trouble accessing this email. Please read this for more information about this issue: KNOWN ISSUE: Hotmail or MSN users may have trouble getting BigTent emails ****


Getting an error on the membership form

You will get an error message when a required field of the membership form has not been filled out. Sometimes it can be hard to tell which field was mistakenly left blank. Return to your form and double-check the following:

* Make sure you have chosen a title (Miss, Ms. or Mrs.) from the pull-down menu.
* Make sure you have checked the terms of service box at the bottom of the form.
* If your group requires you to add a due date, a child, or children, make sure you have filled out this field. Click "add child or children" to open the box and enter the relevant information.


***MICAH does not use online registration at this time.  06/01/10***

Trouble paying with a credit card

If you're having trouble paying for your membership with a credit card, check for these common errors on the payment screen:

* Be careful to enter your credit card number without spaces.
* Make sure your card type is correct and matches the number you've entered. Note: Mastercard numbers always start with 5, and Visa numbers with 4.
* Double check that you've entered the correct three digit security code.
* Ensure you've listed the correct billing address, email, and phone number


If you continue to have trouble, please contact Customer Support, and we'll be happy to help. In your message to us, please include any error messages you see when you are trying to pay, as this information will help us troubleshoot the problem.